Organisational Policies

Organisational policies

We are a national charity, running two special schools and working with the children’s workforce on helping children and young people needing help in speaking and understanding.

Every child is unique, so are the problems they face. We need to have sound policies in place to ensure the safety and well-being of those we work with. These policies and statements explain our approach to working with children, young people and other key stakeholders. 

Cookie and privacy policies

We take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Read about our website's cookies and privacy policy and privacy notices here

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  • Complaints

    While we aim to get things right the first time, we know we sometimes don't. We are positive about receiving complaints so that we have an opportunity to put things right where they have gone wrong

    Read our complaints policy and procedure here

  • Child protection and safeguarding

    We aim to keep children and young people accessing our services safe from harm and abuse. Our child protection and safeguarding policy enables us to address any issues systematically

    Read our child protection and safeguarding policy here

  • Whistleblowing

    We aim to provide employees with an avenue to raise concerns internally through our grievance procedure and receive feedback on any action taken.

    Our policy demonstrates how employees can take the matter further if they are dissatisfied with the management response and reassures employees that they will be protected from harassment or victimisation from co-workers for raising concerns. This policy is also open to external stakeholders.

    Read our whistleblowing policy here

  • Diversity and Anti-Racism

    We believe in a fairer future for all and that everyone has the right to bring their authentic self to work. We also believe we must reflect these principles when working with our wider stakeholders, including the children and young people we are here to help and support

    Read our diversity, equity and inclusion statement here

  • Schools

    We run two outstanding special schools that are at the core of our efforts to support children with severe and complex speech, language and communication needs.

  • Annual report and accounts

    Read our annual report and accounts here and our impact report here.

  • Our Standards of Conduct

    We believe each and everyone should act courteously and with respect for others, whether inside or outside the organisation. Our standards of conduct policy sets out our standards, including diversity and equality, and anti-bullying and harassment. You can download this here


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