Organisational policies

We are a national charity, running two specialist schools and working with the children’s workforce to help children who face challenges with talking and understanding words.

Every child is unique and so are the problems they face. We need to have sound policies in place to ensure the safety and wellbeing of those we work with. These policies and statements explain our approach to working with children, young people and other key stakeholders.

Privacy and Cookie Policy

We take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Read more here.

While we aim to get things right the first time, we know we sometimes don’t. We are positive about receiving complaints so that we have an opportunity to put things right where they have gone wrong.

Read our policy and complaints procedure here.

(Please note that this document uses our old I CAN branding)

We aim to keep children and young people accessing our services safe from harm and abuse. Our child protection and safeguarding policy enables us to address any issues systematically.

Read our child protection and safeguarding policy here.

We aim to provide employees with an avenue to raise concerns internally through our grievance procedure and receive feedback on any action taken.

Our policy demonstrates how employees can take the matter further if they are dissatisfied with the management response and reassures employees that they will be protected from harassment or victimisation from co-workers for raising concerns. This policy is also open to external stakeholders.

Read our whistleblowing policy here.

(Please note that this document uses our old I CAN branding)

We believe in a fairer future for all and that everyone has the right to bring their authentic self to work. We also believe we must reflect these principles when working with our wider stakeholders, including the children and young people we are here to help and support.

Read our diversity, equality and inclusion statement here.

We run two outstanding special schools that support children with severe and complex speaking and understanding language.

Go to our school websites for Meath School in Surrey and Dawn House School in the East Midlands.

We believe each and everyone should act courteously and with respect for others, whether inside or outside the organisation. Our standards of conduct policy sets out our standards, including diversity and equality, and anti-bullying and harassment. You can download this here.

(Please note that this document uses our old I CAN branding)